Domestic Shipping
We proudly ship our candles across the entire United States. Whether you're in the bustling cities or the serene countryside, our handcrafted candles will reach you.

International Shipping
Our candles bring warmth and light to homes around the world. We offer international shipping to the following regions:

• Canada: Enjoy fast and reliable shipping to our neighbors in the north.
• Europe: We ship to most countries within the European Union.
• Asia: Selected destinations including Japan, South Korea, and Singapore.
• Australia & New Zealand: Bringing our candles to the land down under.
• Other Regions: Please contact our customer service for shipping availability and rates.

Shipping Rates & Delivery Times
Shipping rates and delivery times vary based on your location and the size of your order. You can find detailed information on our Shipping Policy page or during checkout.

Customs and Duties
For international orders, please be aware that customs fees, import duties, and taxes may apply. These charges are the responsibility of the recipient and are not included in the shipping cost.

Processing Time
All of our candles are carefully handcrafted to ensure the highest quality. Please allow 2-3 business days for order processing before shipment.

Domestic Shipping

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

International Shipping

• Standard International Shipping: 10-20 business days
• Expedited International Shipping: 5-10 business days

Custom Orders
For custom or personalized orders, please allow an additional 3-5 business days for processing. We will notify you of the expected delivery timeframe upon order confirmation.

Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's journey to your doorstep.

Delays and Issues
While we strive to ensure timely delivery, please note that shipping times may vary due to factors beyond our control, such as customs processing for international orders or carrier delays. If you experience any issues or delays with your order, please contact our customer service team for assistance.

Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your order within 30 days of receipt for a refund or exchange.

Steps to Return Your Order

1. Contact Customer Service
   Email our customer service team at [your email] with your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
2. Prepare Your Package
3. Ship Your Package

Return Shipping Costs

• Customers are responsible for return shipping costs, except in cases where the return is due to our error (e.g., wrong item sent, defective product).
• If the return is due to our error, please contact us, and we will provide a prepaid return shipping label.

Refund Processing

• Once we receive and inspect your returned items, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

• If you wish to exchange an item, please indicate the desired product in your return request email. We will process the exchange once we receive your returned item.
• Please note that additional shipping charges may apply for the exchanged item.

Non-Returnable Items
Certain items are non-returnable, including:

• Custom or personalized orders
• Final sale items
• Used or damaged candles